Service Terms

Last updated: 6 October 2026

These terms apply when a business ("you") buys a service from Marhabaly, operated by Farrell Angelo Widjaja, trading as Marhabaly ("we"). You accept them by paying, or by replying YES to our confirmation message.

1. What we provide

We set up the package in your confirmation message. The packages are described in Schedule A. Anything not listed there isn't included unless we agree it in writing (a WhatsApp message counts).

2. What you provide

• Accurate information about your business: packages, prices, dates, common questions and examples of past replies.
• Access to, or help with, your own accounts (WhatsApp Business, Google), which stay yours.
• Review of AI-drafted replies before they're sent, until you're confident in them.

3. Fees, currency and tax

• Fees are as stated in your confirmation message, in the currency stated there (usually US dollars, or your local currency), paid before work starts. Setup fees can be split into two payments if agreed.
• Monthly plans are billed in advance each month.
• Prices don't include sales tax, VAT or GST. If you're registered for VAT or GST where you are, you may need to account for it yourself under the reverse-charge rules. If we're ever required to charge tax, we'll show it on the invoice.
• Prices don't include fees charged by other services you choose to use, such as Meta's WhatsApp Business Platform, unless your package says so.

4. Delivery

We aim to deliver within 48 hours of receiving both payment and the information in section 2. If we're delayed, we'll tell you.

5. Our guarantee and refunds

• Reply-time guarantee: within 30 days of going live, every enquiry through the channels we set up gets a reply within one hour during the hours you choose to be covered. If not, we keep working for free until it does. If we can't make that happen, we refund the setup fee in full.
• If we haven't delivered within 7 days of receiving payment and your information, for reasons on our side, you can ask for a full refund.
• Apart from the guarantee, fees aren't refundable after delivery. For 14 days after delivery, we'll fix anything that doesn't work as described, at no cost.

6. AI and results

• AI-drafted replies can be wrong. You decide what gets sent to your customers.
• Beyond the reply-time guarantee, we don't guarantee any number of enquiries, bookings or revenue.
• The Booking Leak Calculator gives estimates based on your inputs, not predictions.

7. Your customers' data

• You control your customers' personal data and are responsible for it under the laws that apply to you (for example the PDPA in Singapore, or the GDPR in the EU and UK). We process it only on your behalf (a "data intermediary" or "processor").
• We only use it to provide the service you bought, following your instructions. We protect it with reasonable security, keep it confidential, and don't sell it or use it for anything else.
• We use these providers to run the service: Google (Sheets, email), n8n (automation), Anthropic (Claude AI), and Meta (WhatsApp) where relevant. Some may store data outside your country, including in the United States. We'll tell you before adding a new provider.
• We'll tell you without undue delay if we become aware of a breach involving your customers' data, and help you meet any duty to report it.
• We'll help you answer your customers' requests to see or delete their data.
• When the service ends, we'll hand over or delete your data within 30 days, as you prefer.

8. Ownership

• You own your content, your customer data and your accounts.
• We own our templates, workflows and prompts. While you're a client, you can use what we set up for you. If you leave, the WhatsApp quick replies and your Google Sheet stay with you.

9. Confidentiality

We keep your business information private. We only mention you publicly (for example in a testimonial or case study) with your permission.

10. Halal

We don't certify, inspect or vouch for whether any product or service is halal.

11. Sanctions and lawful use

We can't provide services to anyone subject to US or UN sanctions, or located in a country under comprehensive US sanctions. You confirm this doesn't apply to you, and that you'll use the service lawfully, including the rules on messaging customers where you operate.

12. Liability

• We're only responsible for direct losses caused by our failure to follow these terms.
• Our total liability is limited to the fees you paid us in the 3 months before the claim.
• We're not responsible for lost profits or bookings, or for problems caused by WhatsApp, Google, n8n, Anthropic or other services outside our control.

13. Ending the service

• Monthly plans: either side can stop with 14 days' notice.
• We can stop if fees aren't paid, or if the service is used for anything unlawful or misleading.

14. Law

These terms are governed by the laws of Singapore. We'll try to settle any disagreement by talking first.

Questions about these terms: hello@marhabaly.com.

Schedule A: Packages

Booking Leak Audit (free) A 30-minute review of every way customers reach you, with three fixes.

Marhabaly Booking System (setup + monthly, prices in your confirmation)

• Instant reply: WhatsApp Business greeting and away messages, labels, and 10–15 quick replies in your voice and languages
• A smart enquiry form for your Instagram bio and website. Each enquiry is scored and a reply is drafted for you, with an alert.
• A follow-up routine for customers who go quiet (day 1, 3 and 7)
• A short script for turning "how much?" into a booked viewing or call
• An enquiry tracker, and a monthly report of enquiries, reply times and viewings booked
• A seat in the Marhabaly Circle (client referrals), where available
• Monthly: hosting and AI usage, updates to prices and quick replies, and fixes

Booking System Plus (for venues and larger businesses) Everything above, plus staff training, a quarterly review call, and WhatsApp automation through a Meta partner when agreed.

Founding partners (first clients only): full price, with a lifetime lock on the monthly price, a founding seat in the Marhabaly Circle, a featured case study (with permission) and an extra 1:1 session.

Not included unless agreed: automatically reading or replying to WhatsApp or Instagram messages (except in Plus), paid ads, websites, or fees charged by Meta or other providers.